ViiBE is a technology of visioassistance without download. ViiBE helps industrial technical support services and after sales services operate the best remote diagnosis, reduce experts’ displacements, optimize first contact resolution rates and improve customers’ satisfaction through an amazing remote visioassistance experience.
The Web application enables the expert to see the incident in real time through the back camera of his interlocutor’s smartphone, snap and share pictures or any document, draw on them in real time, guide him with augmented reality features and much more.